PRIVACY NOTICE
HOMEteam; NeighborWorks Southern New Hampshire (NWSNH); Lakes Region Community Developers (LRCD) and our employees are committed to protecting your privacy. As required by law, this notice explains the privacy policy and practices of HOMEteam; NWSNH and LRCD for the gathering, sharing and security of information relating to those using our education and counseling services, those who purchase or rent property from us, as well as those who may borrow money or receive grants from or through any of entities listed above.
Personal information, as used in this notice, means information that identifies any individual personally and that is not otherwise publically available. Disclosure of information to “unaffiliated third parties” refers to those third parties you have not already given direct consent for us disclose information to.
Information We Collect
We gather personal information from the following sources:
Information we receive from you on forms and applications you submit to us.
Information we receive from third parties such as credit bureaus, lenders, or title companies.
Information we obtain when verifying the information provided on loan or rental applications and other forms; this may come from current or past employers; landlords; creditors and/or from other institutions where financial transactions are conducted.
Information we obtain from our property management company, attorneys or others acting on our behalf for the purpose of managing our properties.
Information provided to us by telephone, email, or on forms on our website. Please remember that email communication is not necessarily a secure medium.
Information we obtain from a “cookie,” pieces of data that are placed on a web browser by our web server when visiting our websites. We identify only the web browser and no other information about visitors. This helps us evaluate how users navigate our web pages, including the number and frequency of visitors to each web page, and the length of each visit.
Information We Share
We do not share or sell any personal information on our current or former borrowers, customers, or renters to anyone outside HOMEteam, NWSNH and/or LRCD except:
With express permission from you to inform our funders, whom may include HUD, NeighborWorks America, NH Housing Finance Authority, or the NH Community Loan Fund, Franklin Savings Bank, Grappone Automotive Group and/or others.
To your lender and/or mortgage servicer for the purpose of facilitating your loan applications and/or assisting you in keeping your loan from becoming or remaining delinquent, and/or assisting you in avoiding foreclosure or repossession.
To third parties that help us perform our functions or services, such as mailing or copying services, database entry workers, or computer service personnel.
We may disclose information about you to other third parties as permitted by law.
The information we are discussing may include demographic information (name, address, age, family size, race, disability status, etc.), income information for your household including amount and type of income; credit, debt, and budget information, and notes related to your goals around financial management and automobile ownership.
To protect your privacy, we only disclose information to third parties that agree to maintain strong confidentiality safeguards and not use this information for other purposes. When you are no longer an active customer, we will retain your records for as long as required by law. We will continue to treat your personal information as described in this notice, as amended from time to time.
Our Security Procedures
We restrict access to personal information to those employees who need to know that information in order to provide products or services. We maintain physical, electronic, and procedural safeguards in accordance with federal regulations to guard such information. On our website, we provide links to other websites. These other web sites are not subject to our privacy policy. We strongly recommend that you review each website’s privacy policy when visiting them, and before providing them any information to them.
Corrections or Concerns
If you believe any of your personal information that is maintained at HOMEteam; NWSNH and/ or LRCD may be incorrect or outdated, or if you have a privacy-related concern, please call HOMEteam at 866-701-9097.
If you do not wish to have us share any of your non-public personal information with non-affiliated third parties, such as lenders, creditors, etc., you may communicate your wish in writing, and providing us with your name, mailing address, signature and date. This may be done in person at HOMEteam, 801 Elm Street, Second floor, Manchester, NH or by mail at PO Box 3968, Manchester, NH 03105-3968. In no longer than 30days from the date your properly completed communication is received by HOMEteam we will cease sharing personal identifying information with third parties.
Please understand that restricting our ability to share your information with non-affiliated third parties may affect the degree to which our services will benefit you.
Updates
From time to time, we may update or amend this policy and will notify you of those changes as required by law. You may view the most current version of this policy at any time by requesting a copy from HOMEteam.